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Our Best Answer - What if I am having trouble logging into MyPortal?

Trouble Logging into MyPortal

Canvas Login Ids have not changed due to new format.

If your ID number begins with G01: Exclude the G0

If your ID number begins with G08: Keep the G0

Login ID Example

CWS login ID       Canvas Login ID

G01712345          1712345

G08123456          G08123456


Your default password is your 8 digit birthdate.

Format: mmddyyyy

Please change your password on your first login.

Here's how:

  1. Click Account
  2. Click Settings
  3. Find and click Edit Settings (on the right)
  4. Click the Change Password checkbox
  5. Enter Old password
  6. Enter and confirm New password
  7. Click Update Settings

For problems logging in contact:
I.S. Help Desk: 408-741-2696
WVC AR: 408-741-2001
MC Welcome Center: 408-855-5007

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